FAQs
1. What are the delivery times?
Delivery times vary depending on your country of residence. In general, delivery takes between 5 and 15 business days. You will receive a confirmation email with a tracking number as soon as your order is shipped.
2. How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking link. You can also track your order via the βOrder Trackingβ section on our website.
3. What payment methods do you accept?
We accept payments via:
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Bank card (Visa, MasterCard, etc.)
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PayPal
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Mobile payment services where available
All payments are 100% secure.
4. Can I modify or cancel my order?
Orders are processed quickly. If you wish to cancel or modify your order, please contact us within 12 hours of your purchase. After this period, the order will most likely already be in the shipping process.
5. Do you offer returns or exchanges?
Yes, you have 14 days from receipt to request a return or exchange. Items must be unworn, unused, and in their original packaging. See our Return Policy for more details.
6. Are return shipping costs reimbursed?
Return shipping costs are the customerβs responsibility, unless the product is defective or there has been an error on our part.
7. What if I receive a defective or incorrect item?
If your item is damaged or does not match your order, please contact us within 48 hours with a photo of the product. We will send a replacement or issue a refund.
8. Are your products under warranty?
Yes, all our products are covered by a 14-day satisfaction warranty from the date of receipt. Some categories may benefit from an extended warranty (see the product description).
9. Do you ship internationally?
Yes, we deliver to many countries worldwide. Shipping fees and delivery times vary depending on your location.
10. How can I contact you?
You can contact us at any time via our contact form or by email at the address listed in the βContactβ section of the website. We generally respond within 24 to 48 business hours.
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